Saint Paul Library Scraps Late Fees

Saint Paul Library Scraps Late Fees

Through Imagine Deliver’s work with St. Paul Public Library (SPPL), we learned that overdue fines and book fees prevented people from accessing and returning to the library. We engaged with the community to understand their needs and priorities and shared feedback with SPPL’s leadership. As a result, in 2019, SPPL eliminated fines for over 51,000 residents, making library resources more equitable and accessible. Imagine Deliver is proud to have played a role in this change and has continued to work with SPPL to center community needs in library services.

Keep reading

Q&A: Kate Downing Khaled of Imagine Deliver, a consulting firm for the ‘new majority’

Since its founding in 2017, Downing Khaled and the 10-person team at the Minneapolis-based firm, have worked to make traditionally underrepresented voices heard by combining a community-driven strategy with a human-centered design approach to its

START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY — START ON MONDAY —
Get design tips anyone can use.