What’s Changed Since St. Paul Ended Library Late Fees?

What’s Changed Since St. Paul Ended Library Late Fees?

St. Paul Public Library (SPPL) eliminated late fees in 2019, resulting in increased library usage while maintaining a steady overdue rate. The change reflects SPPL’s commitment to making library resources more accessible and equitable for all community members. Imagine Deliver played a role in this change by identifying overdue fees and book fines as barriers for some patrons and helping SPPL to center community needs in its library services.

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Q&A: Kate Downing Khaled of Imagine Deliver, a consulting firm for the ‘new majority’

Since its founding in 2017, Downing Khaled and the 10-person team at the Minneapolis-based firm, have worked to make traditionally underrepresented voices heard by combining a community-driven strategy with a human-centered design approach to its

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