How do you design solutions that work better for everyone?

We invite your most overlooked end users into the design process to tap into their creativity and uncover inventive solutions that unlock value for everyone. That could look like:

  • Working alongside clients as they reimagine the way people navigate their healthcare experience

  • Redesigning a philanthropic organization’s core programming with guidance from the people it funds

  • Re-envisioning the financial system by facilitating a coalition to build Black wealth in the Midwest

No matter the goal, our top priority is making sure clients know the immediate steps they can take to build better strategies, services, and systems.

As a certified woman-owned B Corp, our team takes concrete action on the change we want to see in the world. This means any investment in Imagine Deliver’s work extends to our community and the planet – developing a more resilient and sustainable future for all.


— What We Offer —

Here’s how we work with our clients, across healthcare, philanthropy, government, community development, and financial services.

 

ENGAGEMENT & INSIGHTS

We know that the best solutions come from people who experience problems firsthand. Our engagement is based on our User as Designer® model, which emphasizes that the most effective and equitable systems are designed by the people who use them. Our research helps to surface the genius of community members, and outline tangible next steps to rebuild a world for everyone. You can catch us hosting a community pop-up event (with our pink tuk tuk!) to survey or interview residents — we’re all about creating fun, yet impactful engagement that results in actionable insights for our clients. 

Learning Together to Design Equitable Healthcare


Here’s what we learned from thousands of Hennepin County residents about their healthcare needs

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Get Started Guide for Equitable Engagement


Packed with discussion prompts and worksheets, this resource from Imagine Deliver supports bold leaders who are ready to learn alongside their communities

 
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Transforming Organizational Planning


How our innovative take on strategic planning helped Saint Paul Public Library chart a new course based on community genius

Setting the Strategy to Power People, Place, and Prosperity


See the strategic framework we created with Pillsbury United Communities

SERVICE DESIGN

We leverage the power of our diverse team and fully loaded design toolkit to help our clients imagine, build, co-create, and refine programs and services. In our work, we design with the end user, not for the end user. That means we identify the communities that companies need to connect with and put them in the driver’s seat as service creators, not just consumers. This is what makes us different — and stronger — than other service design agencies.

 

Shifting Systems

We love untangling complex problems, especially when we can transform a system for to work better for everyone. From the housing system to the healthcare system, we understand the importance of addressing big issues from all angles. It’s especially critical because structural inequities embedded in our systems make it harder for certain groups – especially Black, Indigenous, and people of color – to access opportunities for upward mobility. That’s why we lead cross-sector coalitions to plan and actualize a bigger change than one group can make alone. Our work leading systems change efforts place equity at the forefront.

Building Black Wealth


Supporting the Twin Cities to commit the resources necessary to achieve racial and economic justice

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Work Together to Win Together


How we helped MSPWin build the ultimate collaborative that’s leading workforce change in Minnesota

 

— Partners in Action —

Like us, our clients are risk takers who get excited to explore new ways to work better. They care about building enterprises that stay ahead of the curve and deliver what people actually need and want.

 
Certified WBENC Women's Business Enterprise